Question 1

What is VIVEPORT Infinity?

Accepted Answer

In addition to purchasing content from the VIVEPORT store, customers also have the option to enjoy unlimited premium VR content through VIVEPORT Infinity.
VIVEPORT Infinity is the world’s first unlimited VR subscription service. 
VIVEPORT Infinity provides: 
unlimited access to more than 600 VR games and apps
14-day free trial
cancellation at anytime
cross platform compatability with most VR devices such as HTC VIVE, Oculus Rift, VIVE Focus, Pico, etc.
free access to VIVEPORT Video with premium and exclusive channels/videos
monthly benefits such as member only discounts and deals

Question 2

How do I sign up for VIVEPORT Infinity?

Accepted Answer

Click here to visit the sign-up page. If you are not logged in on VIVEPORT.com, create an HTC account for free. If you are logged in, click the ‘Infinity’ tab under account settings to sign up.

Question 3

Which titles are available as part of VIVEPORT Infinity?

Accepted Answer

Over 600 VIVEPORT titles are available as part of the Infinity catalog, and more are being added on a regular basis. If a title is included, you will see an orange “download” or “play” button on the title card or on the product detail page. You can also directly filter all titles in Infinity via search or check the homepage for “popular in Infinity” (updated weekly).
Staff picks: Angry Birds VR, Dick Wilde 2, Ready Player One: OASIS - Elite Gunter Edition, Apex Construct, Fruit Ninja VR, Knockout League, and Elven Assassin.

Question 4

How does the VIVEPORT Infinity free trial work?

Accepted Answer

New users are eligible for a 14-day free trial of VIVEPORT Infinity. You will be able to select, download, and experience all titles in VIVEPORT Infinity in that time. Your payment details are required during sign-up, but you will not be charged until your free 14-day trial period ends, at which point you will be billed for your first full month of VIVEPORT Infinity at the usual monthly rate. You may cancel your VIVEPORT Infinity at any time from your account profile page. If you cancel before your 14-day trial ends, you will still be able to use VIVEPORT Infinity until the trial period is over.

Question 5

When will I be charged for my VIVEPORT Infinity subscription?

Accepted Answer

If you are signing up for VIVEPORT Infinity for the first time, you will not be charged until your free trial period ends. Your selected method of payment will then be automatically charged on a monthly basis.
You may change your payment method or cancel at any time. Please note, when clicking 'sign up' on the Infinity page, you will be prompted to enter payment details. This is required, but you will not be charged until your free trial period ends.
If you previously had a VIVEPORT Subscription, upon re-subscribing, you will be charged for the first month’s payment upon sign-up. Your selected method of payment will then be automatically charged on a monthly basis.

Question 6

How do I find out when my Infinity subscription will renew?

Accepted Answer

You can check your subscription’s renewal dates on your account profile page:
Web browser: Sign in to your HTC account on VIVEPORT.com. Click your avatar in the upper right corner, then click ‘Subscription’ to see details.
Mobile: Sign in to your HTC account on VIVEPORT.com. Select the top-right menu, then select ‘Subscription’ to see details.
Desktop client: Launch the Vive Desktop client on your PC and sign in to your HTC Account, if required. Click your avatar in the upper right corner, then click ‘Subscription’ to see details.

Question 7

Where can I see my monthly title selections?

Accepted Answer

You can access and review your monthly Infinity selections on your Infinity page:
Web browser: Sign in to your HTC account on VIVEPORT.com. Click ‘Infinity’ to see your 5 most recently selected titles. 
Mobile: Sign in to your HTC account on VIVEPORT.com. Select the 'Store' menu, then select ‘Infinity’ to see details.
Desktop client: Launch the Vive Desktop client on your PC and sign in to your HTC Account, if required. Click ‘Infinity’ to see your title selections.  To see all your selections, go to Library and sort by recent.

Question 8

I see a $1 charge on my credit card, what is that?"

Accepted Answer

Some banks and credit card companies will deduct an 'authorization charge', which this usually is. This should be refunded by your bank soon after deduction. Contact your bank or credit card company if you have issues.

Question 9

Can I pre-pay for a VIVEPORT Infinity subscription?

Accepted Answer

Yes. VIVEPORT Infinity can be purchased as prepaid 12 month plans at initial sign-up. (If you wish to buy multiples of these prepaid plans, you can – e.g. buy 2 x 12 month plans and get 24 months of Infinity.) After your prepaid VIVEPORT Infinity period expires, you will be automatically transferred to a monthly auto-renewal.

Question 10

Is the VIVEPORT Infinity free trial included in 12 month prepaid Infinity purchases?

Accepted Answer

Yes. As soon as it is purchased, VIVEPORT Infinity will start with your 14 days free trial prior to your prepaid Infinity subscription period.

Question 11

What happens if I cancel my VIVEPORT Infinity subscription before it expires?

Accepted Answer

You will continue to have unlimited access to your VIVEPORT Infinity titles until the end of your purchased subscription period. After that time, your access to VIVEPORT Infinity will cease.

Question 12

How do I get the best deal out of VIVEPORT Infinity?

Accepted Answer

On April 2nd 2019, all previous Subscription deals will be upgraded to VIVEPORT Infinity.  VIVEPORT Infinity membership ia priced at $12.99/month or $99/year with an annual plan. If you purchase a Subscription plan before the 2nd of April 2019, the VIVEPORT Infinity membership rate during our transition period will remain at $8.99/month or less with a prepaid plan.  
Scenario 1:
Daniel purchased a 12-month prepaid subscription on Xmas 12/25/2018, and the expiry date for it is 12/24/2019. Daniel will be automatically upgraded into Infinity membership from April 2nd 2019, and will be able to enjoy the unlimited VR subscription service until 12/24/2019.  However, just before April 2nd 2019 Daniel only needs to pay $79.99 for another annual plan and extend his Subscription period to 12/23/2020. If Daniel purchases the annual plan after April 2nd 2019, the rate will be $99.99/year and the Infinity period will remain to be 12/23/2020. 
Scenario 2:
Sophie has been on the VIVEPORT monthly subscription service since 12/25/2018, and pays $8.99 recurring charge per month. After April 2nd, Sophie will continue to pay $8.99/month for Infinity service and will be able to pay this same rate until 12/31/2019. After 12/31/2019, the transition period ends, and the recurring charge for Sophie will increase from $8.99/month to $12.99/month. 
Scenario 3:
Jackson has been on VIVEPORT monthly subscription service since 12/25/2018 and pays $8.99 recurring charge per month. Jackson cancelled his Subscription plan in February 2019 and decides to join VIVEPORT Infinity after April 2nd 2019. In this case, Jackson will be paying the original price of $12.99/month for VIVEPORT Infinity.

Question 13

Can I get refunded for a VIVEPORT Infinity subscription?

Accepted Answer

Refunds are not available for VIVEPORT Infinity unless there are no signs of usage for the entire purchased period. (Monthly & Annually)
If, for any reason, VIVEPORT is unable to issue a refund via your initial payment method, your VIVEPORT Wallet will be credited the full amount. Some payment methods available through VIVEPORT in your country may not support refunding a purchase back to the original payment method.

Question 14

How do I get ready for VIVEPORT Infinity?

Accepted Answer

On April 2nd 2019, VIVEPORT’s Original Subscription service will be replaced by VIVEPORT Infinity. Before that date, make sure you have the latest build of the VIVEPORT Desktop App and stay updated with the new service and transition.

Question 15

What is VIVEPORT VIDEO and what does it include?

Accepted Answer

VIVEPORT Video is an immersive, cinematic video player for 2D, 3D, 180 ̊and 360 ̊ videos in VR. Its simple interface and intuitive controls were designed by HTC’s VIVEPORT team to work seamlessly with the Vive system.
Features include:
a mini-browser interface that lets you browse the streaming catalog without leaving your current video
subtitle and audio track selection for local videos
ability to change the viewing environment

Question 16

What will happen to my monthly subscription service?

Accepted Answer

On April 2nd 2019, Your VIVEPORT Subscription will be automatically upgraded to VIVEPORT Infinity subscription; this means you will have unlimited access to over 600 titles in our Infinity subscription catalog. You will not need to pay a dollar extra for this upgrade, and the monthly recurring charge for existing monthly subscribers will remain until 12/31/2019. 
By the end of 2019, you may purchase an annual Infinity subsciption for $99 per year. If you would like to pay monthly, you can also continue on our monthly Infinity plan for $12.99 per month.

Question 17

How do I upgrade to Infinity? Do I cancel my current subscription service?

Accepted Answer

Do not cancel your current subscription service! Your existing subscription service (5 selections) will be automatically upgraded to Infinity subscription (unlimited selections). You will not be charged any extra fees until 12/31/19. Please see How do I get the best deal for VIVEPORT Infinity for more information.

Question 18

What will happen to my prepaid subscription service?

Accepted Answer

Your prepaid VIVEPORT Subscription service will be automatically upgraded to VIVEPORT Infinity. At the end of your prepaid subscription service, you may purchase an annual Infinity subscription for $99/year or continue to pay monthly at the rate of $12.99/month.

Question 19

What’s the value of upgrading to Infinity?

Accepted Answer

unlimited access to over 600 VR games and apps
cross platform compatability with most VR devices such as HTC VIVE, Oculus Rift, VIVE Focus, Pico, etc.
free access to VIVEPORT Video with premium and exclusive channels/videos
monthly benefits such as member only discounts and deals